Terms & Conditions
BEST DOG & CAT BOARDING MELBOURNE
In leaving your animal with us you are accepting the following Terms & Conditions.
- All animals are to be fully immunised and up-to-date with an F3 or C5 vaccination. Documentary proof is required.
- We reserve the right to refuse any animal.
- All pets are examined for tick and flea burden, treatment will be administered when necessary and charged accordingly.
- The Kennels (Yarrambat Kennels & Cattery), its management & authorised staff, is in no way liable for damage to or loss of property of any kind.
- The Kennels (Yarrambat Kennels & Cattery), its management & authorised staff, is in no way liable for death or injury of any nature.
- I have no legal or moral ground to prosecute, issue writs or investigate proceedings against the kennels (Yarrambat Kennels & Cattery), it’s management & authorised staff pursuant to points 1 & 2.
- I authorize the kennels, its management or staff, where it is not practical or expedient to communicate with me, to obtain such medical, surgical or ambulance service as may be considered necessary by the person approved for supervision of the kennels or its management and I furthermore agree to meet all cost incurred by such services.
- Full payment for any booking is payable upfront on or before the first day of boarding. NO Payment – NO BOOKING.
- Any cancellations 30 days prior to holiday peak periods will result in loss of payment.
- Full payment is required for all Christmas bookings by the 1st of December or the booking will be cancelled
- During holiday peak periods, boarding space is at a premium. Regrettably, this means that we must charge the full time period you have booked, even if you decide to pick your pet up at an earlier date. This excludes bookings altered 30 days or more before the boarding starts for these peak periods (or before December 1st for Christmas bookings).
- I agree if my pet attacks or causes serious injury to any person or animal, or demolishes any items, I will be held liable.
- Any pet not picked up after 7 days from your Check out Date (where no communication has been forthcoming) will be treated as abandonment and dropped off at the council Pound.
- All dogs deemed dangerous or menacing are to be reported during booking requests. Yarrambat Kennels & Cattery reserves the right to decline booking requests for dogs that are deemed to be dangerous or menacing.
- Prices are subject to change at any time
- All quotes are only considered valid if written in an email. This quote is then considered valid for 5 days from the emailed date unless otherwise agreed on and documented in an email.
Please refer to our Boarding Agreement for Terms and Conditions.
Accounts are to be paid upon arrival.
We accept Visa, MasterCard, American Express, EFTPOS, electronic funds transfer and cash.
Payments may also be made online via the invoice link in the relevant confirmation email or by logging in to your account in our online portal.
Please note: electronic funds transfers are to be made at a minimum of three days prior to your arrival date.
